Refund & Cancellation Policy

1. General policy

This policy applies to cancellations, missed lessons, rescheduling and refund requests.

2. Student cancellations

Students or parents should inform the Academy as early as reasonably possible if they cannot attend a lesson.

3. Teacher cancellations

If a teacher or the Academy cannot provide a scheduled lesson, we will normally seek to reschedule it or provide an appropriate alternative.

4. Refund requests

Refund requests are reviewed according to the purchased service, lessons already delivered, unused services and applicable consumer rights.

5. Technical problems

Where a lesson is materially disrupted due to an Academy-side issue, the circumstances will be reviewed and an appropriate solution considered.